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When the pandemic hit, our agency was selected to deliver Israel's official national testing operation platform, in full partnership with Sheba Medical Center - the largest hospital in the country.
The scale: over 10,000,000 tests conducted within 18 months, a $7M USD IT system built from the ground up, in coordination with the Ministry of Health.
I owned the entire IT infrastructure for the operation. I designed it, I built it, and I delivered it on a schedule that left no room to be late.
Planning | one week: Designed the full business and operational requirements, selected strategic IT vendors, and coordinated with all stakeholders - including the Ministry of Health - to get plans approved and systems integrated.
Installation | four weeks: Supervised coding, integrations, and installations across all suppliers - driving every vendor and workstream to meet an uncompromising timeline. Coordinated the setup of servers, a dedicated secured private network, and procurement of all end-user devices - ensuring every component was in place on time and to spec. Approved every element of the system including UX/UI and CRM configurations. Established support and customer service centres, designed end-user training, and created information security protocols.
Operations | 18 months: Built and managed an in-house technical support team serving field staff, end-users, and private clients. Managed the live system end-to-end: suppliers, client coordination, and ongoing innovation - including new testing methods, a new app, billing operations, and expansion into private sector services such as pre-flight testing and a private laboratory.
A $7M USD system. 10 million tests. Built in five weeks. Ran for 18 months.